Five tracking systems unified into one portal for TSB Living

TSB Living ships furniture and homewares nationwide through a mix of delivery networks: its own delivery fleet, courier freight connected to the Shopify store, national courier and freight carriers, and supplier-fulfilled orders shipped from Australia. On delivery day, customers had no way to see where their order was, so the support inbox filled with status enquiries and the service team looked up job statuses by hand to copy ETAs into replies.

Each delivery network also had its own tracking page, reference format and status language, so customers who did not know which carrier held their order defaulted to emailing support.

Built a live tracking page for TSB Living's own delivery fleet first. Customers open it from a unique link in their dispatch email, with no login, and see the driver's live location, job status and ETA on a map, get an SMS when the driver is 30 minutes away, and can leave feedback after delivery.

Then extended the portal into a single hub that accepts any order or consignment reference in one search box. Built carrier detection that works out which delivery network a reference belongs to, even where reference formats overlap between carriers.

Integrated each carrier's tracking system securely on the server side and tied lookups to Shopify order numbers, so customers can track with the reference from their order confirmation without logging in. Every carrier renders into one consistent delivery timeline, and supplier-fulfilled Australian orders link straight through to the carrier's own live tracking page.